Shipping Information

We have an estimated number of days that takes for an order to be prepared for shipment. Orders are usually shipped within 1-2 business days. The setting of number of days to ship per listing would depend on product availability.
We offer Free Shipping on US orders over $50. And $4.50 flat shipping rate on orders less than $50.

Our International orders shipping is flat rate - Canada - $8.90, Everywhere Else - $12.90

For more information you can click our link
We highly recommend to our customers to constantly check on your J&M GEMS account to track the status of your order. Once shipped out the shipping status will reflect to the shipping information status within 24-48 hours. You can also view the expected delivery time (EDT) in your order status page.

Please Note: Please anticipate some delays since the delivery depends on the courier’s shipping transitions.
For International buyers you are responsible for any customs duties and taxes that may apply during importation. Please note that custom duties and taxes at your end will be your responsibility.

Orders and Returns

We are very excited you choose J&M Gems for you shopping experience! Follow the simple steps to place your order.

Here’s how you place an order:

Item selections. You can browse through our Categories or Sub-categories or use the search bar to find your favorite items. After you spot your favorite item/s you tap “Add To Cart”.

If you are having a hard time to choose the best one you can tap “Compare” to let you pick the best item for you.

You can also tap “Add To Wishlist” if you wish to purchase the item/s to your next transaction.

Review item/s in Cart. You can go to your “Cart” tab to review your added items and make any changes before you check out.

Checkout and Payment.If you’re happy with the items in your cart. Good thing! We let our customer’s estimate their shipping fee before they can check out. You can simply input your exact address and tap “Calculate”.

Once satisfied, please tap ”Proceed to Checkout” button and you will be routed to confirm your payment options with our supported payment channels.
Orders are usually shipped within 1 - 2 business days. Cancellation can only be entertained within 1 - 2 business days after placing an order.

For cancellation request, please contact us using our contact information:

CALL: +1 201 655 3435
We can entertain refund request if still within 7 days upon receipt of damaged or wrong merchandise.

Please click our Returns Policy for more information about your request for refund.
J&M GEMS Vouchers Code are only applicable for Bulk and Wholesale Discounts. You can go to Bulk and Wholesale Discounts page to copy the Voucher Code if you meet the required subtotal within the following price groups.

Once your subtotal meets the following price groups, copy the voucher code and apply it during your Checkout process.


Listed below are the supported payment channels in J&M Gems shop.


We highly recommend to register your account to our website when using these channels on all your transactions to keep your payment safe and to avoid any fraudulent transactions.
Please contact us immediately and provide your Receipt of Transaction or Bank Statement so we can double check if your payment reflected to our system.

If You Have More Questions

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